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Windows Problem
An unfailingly polite lady called to ask for help with a Windows installation that had gone terribly wrong.
Customer: "I brought my Windows disks from work to install them on my home computer." Training stresses that we are "not the Software Police," so I let the little act of piracy slide.
Tech Support: "Umm-hmm. What happened?"
Customer: "As I put each disk in it turns out they weren't initialized."
Tech Support: "Do you remember the message exactly, ma'am?"
Customer: (proudly) "I wrote it down. 'This is not a Macintosh disk. Would you like to initialize it?'"
Tech Support: "Er, what happened next?"
Customer: "After they were initialized, all the disks appeared to be blank. And now I brought them back to work, and I can't read them in the A: drive; the PC wants to format them. And this is our only set of Windows disks for the whole office. Did I do something wrong?"
There are three kinds of death in this world. There's heart death, there's brain death, and there's being off the network.
~Guy Almes
Students in China also have great access to computer technology, with a computer to student ratio of 1:2. Chinese language and math skills are tested at the end of each year. Math is typically taught by drill, which means students are repeatedly taught the basics of math until they are able to demonstrate comprehension.
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